Support & Grievance

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Support & Grievance

At GURUG TRADE Advisory we believe in providing a truly personalized service to all our clients. During the course of our relationship, if you have experienced any inconvenience, we encourage you to let us know and give us the opportunity to resolve your concern. We assure you that we will address your complaint quickly and efficiently. Your complaint will also help us improve the quality of our products and services.

Grievance Redressal

  •  1st Level: - Clients can raise their concern or query directly to their respective executive and still if clients are not satisfied with the resolution provided then they can drop a detailed mail at info@gurugtrade.in. & support@gurugtrade.in. The turnaround time (TAT) of reverting back on issues received at info@gurugtrade.in & support@gurugtrade.in will be 72 working hours.
  •  2nd Level: - If client is not satisfied with the resolution provided on 1st Level then he/she can escalate the complaint further to our compliance officer Mr. Kunal Singh mailing at compliance@gurugtrade.co.in. They are the highest authority at M/s GURUG TRADE Advisory and can redress the complaint in the best possible manner. The turnaround time (TAT) of reverting back on issues received at compliance@gurugtrade.co.in will be 10 working days followed by concrete investigation over the issue. Any complaint sent directly on 2nd level will go unaddressed without any intimation.
  • 3rd Level: -  If client is still not satisfied with resolution offered on level 1 & 2 then he/she can escalate the matter with the regulators at keeping Gurugtrade in loop. Above grievance mechanism has been provided to ensure better client satisfaction and bridge the gap between client & Gurugtrade Advisory. Clients are requested to follow above mechanism and hierarchy systems for smooth handling of issues and timely resolution. Clients are also requested to keep GuruG trade Advisory in loop in each of their mail or else their issues will go unaddressed.

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GURUG-TRADE INVESTMENT ADVISORY IS A INVESTMENT ADVISOR HAVING OFFICE IN AHEMDABAD. WE DO NOT OFFER ANY ASSURED / GUARANTEED / DEMAT ACCOUNT OR BROKING SERVICES / PORTFOLIO MANAGEMENT SERVICES. CLIENTS ARE NEVER ASKED FOR THEIR BANKING AND BROKING CREDNETIALS AT TRADEIQ DO NOT SHARE YOUR CREDIT CARD / DEBIT CARD/NETBANKING CREDENTIALS / DEMAT ACCOUNT CREDENTIALS WITH ANY OF OUR EMPLOYEE.

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Contact Us

Location:

Office no-901/B , 9th floor shahjanad complex , Shahibaugh Ahmedabad

Call:

+91 7205583864